Our vision is to be a leader in delivering excellent, integrated tenancy advice services to the people of ACT that responds to their needs in a caring, efficient, and professional manner.
Our mission is to assist and empower residential tenants and occupants of the ACT to build long-term independence and housing security by providing a wide-range of services.
We aim to service the needs of priority clients in the ACT community, such as those:
- experiencing financial disadvantage;
- children and young people under the age of 25;
- indigenous Australians;
- older persons over the age of 65;
- people experiencing or at risk of family violence;
- people residing in rural or remote areas;
- people who are culturally and linguistically diverse; and
- people with disabilities or mental illness.
We assist clients to understand and assert their legal rights and responsibilities under the Residential Tenancies Act 1997 (ACT) and to identify, address or prevent legal problems before they escalate into more significant matters.
We provide assistance to facilitate the timely resolution of matters referred to us in collaboration with ACT community legal centres, government, the private legal profession, and others to create a cohesive service that can best meet the needs of ACT tenants and occupants.
The assistance we offer takes multiple forms:
|Advise||We offer legal advice, assistance with other legal tasks, representation services, information, and referrals.|
|Support||We provide support through our Walk-in services, Legal Aid clinics, referral to social services, website resources, and Community Liaison Unit.|
|Education||We offer community legal education for residential tenants and tenant advocates.|
|Reform||We pursue positive policy and legal reform that serves the interests of disadvantaged residential tenants.|
Tenancy Advice Line
Our tenancy advice line is a free, confidential phone service that connects you to a paralegal who can offer legal advice and assistance on a range of tenancy matters.
Tenancy Advice Live Chat
For those who are unable to contact us on our phone line service, but would still like to discuss their issue, we have an online live chat service that will connect you to our staff.
Other Helpful Services
There are a wide-range of other services that can help you with your tenancy and occupancy issues. We have listed a few below:
|Onelink||Onelink provides information about and connection to crisis accommodation and other support services for people who are experiencing or at risk of homelessness.|
|Supportive Tenancy Service provides outreach support to people in housing stress, or who may be at risk of homelessness, regardless of the reason for their circumstances.|
|Canberra Community Law||Canberra Community Law provides legal advice and assistance in relation to public and community housing tenants or occupants.|
|Care Financial Counselling Service||Care and Financial Counselling Service provides financial counselling support which may be of assistance to individuals who are struggling to pay rent or utilities|
The ACT Law Handbook online provides an explanation of laws in the ACT, including those related to tenancy. It functions as a quick guide to the law: what it is, how it affects you, and how you can use it. It is written by academics, lawyers and judges with the aim of making the law more accessible for ACT residents.
The Residential Tenancies Act sets out the laws governing residential tenancies in the Australian Capital Territory. The Act defines key terms, establishes all rights and obligations for tenants and lessors, and provides the remedial powers available to the courts and ACAT.