Information Systems Manager
SOGC Salary $125,341 - $134,529 per annum plus 15.4% superannuation
Full PBI salary packaging available – adds approximately $5K to your take home pay
Permanent full-time
Closing date for applications: 10am Monday, 15 September 2025
Legal Aid has a fantastic opportunity for an Information Systems Manager.
The Information Systems Manager plays a central role in maintaining, supporting, and overseeing Legal Aid’s ICT environment. This role is focused on operational stability, contract/vendor oversight, and ensuring staff can rely on systems that are functional, secure, and well-supported.
The role will include but is not limited to:
ICT Management
- Manage and oversee the day-to-day operation of Legal Aid’s ICT environment, including support of core systems (Microsoft Dynamics and SharePoint)
- Act as the primary point of contact for staff ICT issues, escalating and coordinating with Legal Aid’s IT service provider as required
- Monitor and manage the ICT services contract to ensure value for money, performance against KPIs, and timely resolution of issues
- Ensure consistent system use and data quality, including user guidance, ticket management, and maintenance of manuals/process documentation
- Deliver basic user training and induction support for ICT systems
- Provide regular reporting (operational, performance, and compliance) for Legal Aid’s board, funders, and government stakeholders
- Ensure secure system and file management practices are consistently applied across Legal Aid
- Manage stakeholder communication around ICT issues and ensure staff are kept informed of relevant updates
- Identify and recommend opportunities for incremental improvements to ICT systems or processes that can be achieved within budget constraints
- Work within Legal Aid’s ICT Strategic Plan framework while prioritising stability and risk management over major new projects
What you'll need to succeed
- Demonstrated ability to manage ICT operations in a resource-constrained environment
- Strong vendor/contract management experience
Applicants are strongly encouraged to include a statement of suitability against the selection criteria (max 2 pages) along with a current CV.
The successful applicant must have rights to live and work in this country. The successful candidate will be required to undergo a background check during the onboarding process, with the offer of employment conditional on satisfactory results.
Further information is available from the Position Description by contacting People & Culture on 6243 3411.
Closing date for applications: 10am Monday, 15 September 2025